At Pursuit Keys, we are committed to delivering your travel gear safely and efficiently to customers around the world. This Shipping Policy outlines important information regarding order processing, shipping procedures, and delivery responsibilities.
Order Processing
All orders are processed after successful order confirmation. Since we currently offer Cash on Delivery (COD) as our payment method, customers may be contacted for verification before shipment.
Orders are typically processed within 1 to 3 business days, excluding weekends and public holidays.
Shipping Charges
Shipping fees, if applicable, will be displayed during the checkout process or communicated before order confirmation. Shipping costs may vary depending on the destination, order size, and product type.
Worldwide Shipping
Pursuit Keys operates worldwide and aims to provide shipping services to customers across multiple countries and regions. Availability of shipping services may vary depending on the delivery location.
Order Tracking
Once your order has been shipped, tracking information may be provided when available. Customers can use the provided tracking details to monitor the shipment status.
Failed Delivery Attempts
Customers are responsible for providing accurate shipping information and ensuring availability at the delivery address. If delivery attempts fail due to incorrect information or customer unavailability, additional shipping charges may apply for reshipment.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us as soon as possible at [email protected]. We will work with the shipping provider to investigate the issue and assist in resolving the matter.
Customs and Import Duties
For international orders, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are determined by local customs authorities.
Contact Us
If you have any questions regarding our Shipping Policy, please contact us at:
Email: [email protected]